Managing FTP and SFTP Accounts in PanelAlpha WordPress Hosting

• FTP (File Transfer Protocol) allows you to transfer files between your computer and your hosting server.
  It's useful for uploading website files, downloading backups, or managing large files.

• SFTP (Secure File Transfer Protocol) provides the same functionality as FTP but with added encryption for enhanced security.
  We recommend using SFTP whenever possible.

1. Navigate to My Hosting tab
2. Click on FTP Accounts in the left sidebar
3. Click the Add Account

• FTP Username: 
  Choose a descriptive username
• Password: 
  Create a strong, secure password
• Directory Access: 
  Specify which folder the account can access

5. Click Add Account to create the account

• Use descriptive names
  (e.g., "designer-jane" or "backup-uploads")
• Avoid generic names like "user1" or "temp"
• Include purpose or person's name for easy identification

• Use at least 12 characters
• Include uppercase, lowercase, numbers, and symbols
• Don't reuse passwords from other accounts
• Change passwords regularly

• Limit access to only necessary folders
• Don't give root access unless required
• Create separate accounts for different projects or team members

1. Go to My Hosting and then to SFTP Accounts
2. Click Create SFTP Account or Manage

3. Configure account settings:

• Username
• Secure password

4. Click Add Account

• Always use SFTP for external access or when transferring sensitive data.

• When connecting via FTP/SFTP software (like FileZilla, Cyberduck, or WinSCP), you'll need:

1. Hostname:
   Your domain or server IP address
2. Username:
   The FTP/SFTP username you created
3. Password:
   Your secure password
4. Port:
   • FTP: 21
   • SFTP: 22

• FileZilla (Windows, Mac, Linux)
• Cyberduck (Mac, Windows)
• WinSCP (Windows)

• Username
  - Account identifier
• Directory
  - Access path
• Creation Date
  - When the account was made
• Status
  - Active or suspended

1. Locate the account in your FTP Accounts list
2. Click the Edit or Manage button
3. Update the settings as needed
4. Save changes

1. Find the account in your list
2. Click Delete or the trash icon
3. Confirm deletion
4. The account will be immediately disabled

Deleted accounts cannot be recovered.
Any automated processes using that account will stop working.

• Current Status Example: 0 / 1 FTP accounts created
• This means you can create up to 1 FTP account on your plan

• Upgrade your hosting plan
• Delete unused accounts
• Share credentials (not recommended for security)

• Verify your hostname is correct
• Check username and password
• Ensure you're using the correct port
  (21 for FTP, 22 for SFTP)
• Check if your firewall is blocking the connection

• Verify the account has access to the directory
• Check if the account is active
• Confirm you're not trying to access restricted folders

• Check your internet connection
• Verify the server is online
• Try switching between FTP and SFTP
• Contact support if issues persist

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