Monitor Your Clients' Email Sending/Receiving in WHM
As a hosting provider or server admin, WHM (Web Host Manager) allows you to track email activity on your server. The Mail Delivery Reports tool is especially useful for monitoring messages sent and received by your clients
Evans
Last Update 8 mesi fa
Log in to WHM using your root or reseller credentials.
In the search bar (top-left), type Mail Delivery Reports, then click on it under the Email section.
You’ll be presented with the Report Inquiry form.
You can filter and narrow down email activity based on multiple parameters:
Search Term: Type an email address, domain, or keyword.
Search Type: Choose between:
Recipient (default)
Sender
From Address
Message ID
Delivery Type: Select from Delivered, Failed, Deferred, In Progress, or All.
Start/End Dates: Define the time range for the email logs.
Once you've set your criteria:
Click Run Report to generate the results.
Understanding the Report Results
Each result will appear with the following details:
| Column | Description |
| Event | |
| ✅ Green Tick – Delivered successfully | |
| ❓ Blue Question – In progress or unknown status | |
| ⚠️ Yellow Exclamation – Deferred | |
| ❌ Red X – Delivery failed | |
| ⛔ Black Exclamation – Rejected at SMTP level (e.g. due to RBL or bad config) | |
| From Address | The email address that originated the message |
| Sender | The system (cPanel) user who sent the message |
| Sent Time | Date and time the message was sent |
| Spam Score | Numeric value based on spam-related indicators |
| Recipient | The target email address |
| ID | Unique ID for that specific email message |
| Result | Outcome message or error reason (e.g., Accepted, Temporary Fail, Blocked, etc.) |
| Actions | Click the 🔍 (magnifying glass) icon to see message details, headers, and logs |
✅ Verify if an email was successfully delivered
🚫 Investigate failed or rejected messages
📈 Identify high spam score patterns
🕵️♂️ Monitor suspicious or bulk email activity
For more in-depth mail diagnostics or delivery tracing, you can also check Email Trace or Mail Queue Manager in WHM, or the Exim logs via SSH (/var/log/exim_mainlog).