How to enable two factor authentication on your clientarea login
This article explains how to enable two-factor authentication(2FA) in your client area using either app-based or email-based methods.
Evans
Last Update 18 days ago
A) APP-BASED AUTHENTICATION METHOD
Enter your email address and password, then click Login.
b. Go to Security Settings
Once logged in, click your name in the top-right corner of the page.
i) From the dropdown menu, click on Account
ii) Click on Security
c. Start the 2FA Setup
Select either the Time Based Tokens or the
Email Verification method and click on continue
Follow the on-screen instructions to:
- Scan the QR code using your preferred authenticator application (such as Google Authenticator or Microsoft Authenticator).
- Enter the verification code generated by the app.
- Complete the setup.
If you haven’t already, you can opt to install a free authenticator app on your smartphone:
Or any other app that supports TOTP.
Scan the QR Code
Open your authenticator app and choose the option to Add a new account, Enter a setup key or Scan a QR code.
Use your phone’s camera to scan the QR code shown on the screen.
e. Enter the 6-Digit Code
After scanning, your phone app will show a 6-digit code that changes every 30 seconds.
f. Before the code refreshes, quickly enter it into the field provided on the Client Area page
N/B If you scan the code and see the error:
“The code you entered did not match what was expected. Please re-scan or enter the code and try again.”
Please follow these stepsThis should generate the correct code for login.
- Open the Google Authenticator app and swipe left on the account showing the error.
- Tap Remove or Delete to remove it.
- Tap Add Account, then select Enter a setup key.
- For the account name, enter your name along with a tag like “HostAfrica Account” for easy identification.
- In the key field, enter the value provided under “Can't scan the QR code” on your client area page.
- Select Time-based on your phone's app, then tap Add.
g. Next, record the Backup Code in a safe place in case you lose access to your 2FA(two-factor authentication) and
h. Click on Finish
When you check the security settings, you will now see that two-factor authentication is enabled
h) From now on, every time you log in, you’ll need to enter both:
Your password
The code from your authenticator app
If you run into any issues during the process, email [email protected] and attach a screenshot of the issue faced (excluding sensitive information) and we will assist you further.
a) Start the 2FA Setup
On the Security Settings page under the Two-Factor Authentication section.
Click on the Enable button.
Select Email Verification and click the Continue button
c) Once done, click on 'Dashboard'
d) From now on, every time you log in, you’ll need to enter both:
i. Your password
ii. The code from your authenticator app(if you chose the app based method) or the code sent to your email(if you chose the email based verification method)
If you run into any issues during the process, email [email protected] and attach a screenshot of the issue faced
(excluding sensitive information) and we will assist you further.