How To Open A Support Ticket
Step by step guide
Wycliffe
Last Update 4 days ago
Login to your "HOSTAFRICA Client Account".
1. Click on "Support" and select "Tickets"
2. Click on "Open New Ticket" on the right of the screen.
3. Select which department you wish to direct your ticket to e.g, support/ billing /sales
4. Enter the information requested in the form.
Note: To help us assist you quickly and efficiently, please include all the necessary details in your request — such as your root password (if applicable), relevant domain names, and a brief description of the issue or the assistance you need.
Providing this information upfront allows our technical team to begin working on your issue immediately and helps reduce any delays or inconvenience.
5. Click "Open Ticket".
6. You will now receive confirmation that your ticket has been created and an email will also be sent to your designated email account.
When contacting HOSTAFRICA support please ensure to include your ticket number.
7. HOSTAFRICA will endeavour to reply to and resolve tickets within 24 hrs.
At any time you can check the status of your ticket and reply to HOSTAFRICA support in your "HOSTAFRICA Client Area"
