How to resolve 'Your IP has been banned' when you can't access Client Panel

• If you're unable to load the Client Panel and are seeing an access denied or connection blocked message, your IP address may have been temporarily banned from the Client Panel 
  (This is separate from the web hosting account IP block as explained here: How to Unblock an IP Address from your HOSTAFRICA dashboard)

• What This Means
  The Client Area has its own security system that can temporarily block an IP address after repeated failed login attempts or other suspicious activity.

When this happens: 

• You cannot access the Client Panel from that IP address until the ban is lifted or expires.


• This ban is specific to the Client Panel only.
  It is completely separate from any blocks or bans that may occur on the cPanel hosting or DirectAdmin hosting account
  (for example, firewall or brute-force protection blocks).
  A Client Panel IP ban does not affect your website or email access.

What You Can Do

• If you notice your IP has been banned from the Client Panel, you have two options:
  1. Wait it out: 
  These bans are usually temporary and will expire automatically after a set period.
  Once it expires, you should be able to log in again normally.
  2. Contact support for help:
  If you need access sooner, reach out to us, and we can assist with unblocking your IP by emailing [email protected] or by reaching us via Live Chat

When contacting support, please clearly mention that:

"My IP has been blocked, and I cannot access the Client Panel."

This helps our team quickly identify the issue and unblock your IP without delay.

Once your IP has been unbanned or the ban has expired, consider updating or changing your Client Panel password as guided here:
I Forgot My Client Panel Password